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Our friend Fran begins this workweek with a new boss. Marilyn has been promoted and now, Ben Mason joins the department from the Boston office.
At 9am, a meeting of the department is convened, and Ben Mason is introduced. He begins his opening remarks, “Well, I’m glad to be here and look forward to a very successful year. I’ve been looking at your numbers and we’ve got some work to do, don’t we? Seems to me we haven’t secured enough new clients. Maybe some of us are just too contented to rock along the way things are. Well, you’ll see some changes in the next few days because I think it’s time for a shakeup. We want to be the number one sales office in the company, and I intend to make it happen this year.”
A silence falls over the department like a wet blanket. “Whoa,” Fran thinks, “what an opening shot he has fired.” She goes back to her office with some fear and trepidation. Before she has time to sit down, George walks in. He’s been an account manager for over ten years, and he really knows his business. “Fran, can you believe that guy? What a stupid thing to say on your first day in a new office. He must be connected with somebody somewhere to get this job. Man, life is going to be difficult for us.”
Fran shakes her head. “I know, George,” she says, “I was shocked at what he said. He looks like a child; how old can he be? And how much experience can he have? You’re right—we’re in for some tough days.”
They commiserate together a few minutes longer, and George leaves. Fran feels a cloud of discouragement descending upon her. As she goes home later, she lets her mind run wild with imaginations of how awful it is going to be to work for such a young arrogant man. She does the minimum that needs to be done to get the kids fed, do their homework, and get them into bed by 9pm. Then she calls her friend Louise, who works with her and is also a believer. “Louise, what did you think about Ben Mason? Pretty pitiful, right?”
Louise is quiet. Fran continues. “Did you ever hear such an awful opening message? I mean, it has to break all the rules of being a good manager. Where did they dig this guy up anyway?”
Louise remains quiet. “Louise, are you there?” Fran asks.
“Yes, Fran, but I just don’t think we should be talking about him. . .”
Fran feels the sting of her brief remark and knows she is right. But she’s not there yet. “Well, I’m just telling you how I feel, Louise. I mean, you have to tell someone, don’t you?”
“Yeah, we do need to tell someone, I agree,” Louise says very quietly, “but I don’t think we should be gossiping.”
“Gossiping?” Fran becomes defensive. “I don’t think this is gossip. I’m just reporting on the facts. Oh well, I know you’re busy; don’t want to keep you, Louise. See you in the morning.” And with that abrupt ending, she hangs up the phone.