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PROGRAM D-6913
We’re covering the Five Basic People Skills which I discuss in my book, How to Thrive from 9 to 5. These are simple things each of us can do to improve our ability to get along well with others. And here’s skill number three:
• Develop a reputation for dependability
If we surveyed people who work with you, live with you, or know you well, would they describe you as a dependable person? A reputation for dependability is built or destroyed in little ways.
If you prove to be dependable in the small things, you will undoubtedly be dependable in the big things. Here are some of those little things that matter:
Keep track of any commitment or promise you make. Do you have a method to follow up on yourself? I can’t imagine that anyone can be consistently dependable without some efficient follow-up system. It can sophisticated or as simple as a “to-do” list or calendar, as long as it works! Whatever method you use, be sure to write down all your commitments and follow-up on yourself consistently.
Return your phone calls promptly. Most people are amazed when someone returns a phone call promptly. It sends a very positive impression of your professionalism, and it also tells that person that his or her call is important to you.
Don’t promise what you cannot personally deliver. Avoid the tendency to make careless promises (“Under promise, over deliver” is a good motto). And avoid getting caught in the trap of making a promise for someone else to deliver, such as, “I’ll have him return your call.” If you don’t have the authority to make that happen, you’ve promised what you cannot deliver.
When you realize you cannot fulfill a promise or commitment you’ve made to someone, for unforeseen reasons, it is far more credible for you to inform that person ahead of time rather than waiting until he or she contacts you. Take the initiative to let that person know the status of the situation, even though it may not be pleasant to break the bad news.
The Bible tells us that those who have been given a trust must prove faithful, or dependable. It’s not only an important people skill; it’s also our spiritual duty to God. Let’s work at being more faithful.