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PROGRAM D-7451

Don’t you think as Christians in the workplace our manners should shine, because good etiquette is simply being considerate of others.

Telephone etiquette would be a good place to start. It’s easy to ruin your company’s image, as well as your own, with poor telephone etiquette.  Here are a few basics:

  • Make sure you speak clearly and are smiling as you answer the phone; also identify yourself.
  • Before placing a caller on hold, ask their permission first and thank them.
  • It is better to return a call than to keep someone on hold too long.
  • Do not forget to return the call as you promised.
  • Do not make it a habit of receiving personal calls at work.
  • Do not talk on the phone while eating or chewing gum.
  • Avoid phrases that can sound offensive, like “Who’s calling?” or “What’s this about?” There are nicer ways to get information, such as “May I ask who is calling?” or “Perhaps I can help you. Are you calling about your account?” That way, they can say yes, or give you the correct reason for the call, but it won’t be offensive.
  • When transferring calls, avoid the possibility of sending the caller on a wild goose chase. If you don’t know where to transfer, offer to find out and call that person back.

Now we have cell phones which seem to invade our lives from every direction. We definitely need to practice some rules of cell phone etiquette. Here are a few to keep in mind while at work:

  • If you must have your cell phone on during meetings, switch to a silent ringer and check your messages during breaks. Keep your voice down to a reasonable level.
  • If you are discussing sensitive or confidential information, remember to talk in an area out of other listeners’ earshot.
  • Refrain from using your cell phones for personal use unless it is really necessary.

Second Corinthians 8:21 says: “For we are taking pains to do what is right, not only in the eyes of the Lord but also in the eyes of men.”  Good telephone etiquette is one way we can take pains to do what is right, and that will make a difference in our testimony as a believer.